The holiday season is a time of joy – but also a time when scammers historically increase their efforts to steal personal information and money. Imposters are also taking advantage of economic challenges and pressuring families and businesses who may be struggling with past-due balances.

“It is so disappointing that these scammers continue to use this time of economic uncertainty to deceive our customers. We want to remind customers that disconnection is a last resort, and we want to help customers who may be behind,” says Ajit Apte, vice president of customer operations for BGE. “Any customer who is experiencing a hardship or difficulty with their bill should call BGE immediately at 1-800-685-0123.”

Customers with a past due balance will receive multiple service interruption notifications for nonpayment– never a single notification one hour before disconnection—and will NEVER ask for payment with a pre-paid debit card, gift card, mobile payment apps, or cryptocurrency.

Customers who are past due on their BGE bill should contact the company before they are in crisis at 410.685.0123 or

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Any customer who believes they’ve been a target of a scam is urged to contact their local police. Customers can also self-report utility-related scams to BGE through our website or call 1-800-658-0123.

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